Essential Job Tasks

Female dispatcher at console
The Emergency Communications Specialist's primary responsibility is to answer emergency, non-emergency, and administrative voice & TDD calls for service while simultaneously entering the information into a computer-aided dispatch system.  

Based on the information gathered, the emergency communications specialist determines the nature of the call and what type of response is necessary. For emergency calls requiring Fire and/or Emergency Medical Services, Police, and/or Animal Control response, the dispatches are made by radio according to established procedure, priority, and availability of field units.

The emergency communications specialist is additionally responsible for recording and monitoring the field-initiated activity of all units, and for retrieving and relaying information contained in the regional computer system, the state computer system (TCIC), and the National Crime Information Center (NCIC) system.